Frequently Asked Questions

Delivery & Returns

When will my order arrive?

We understand that you're eager to start your dreamy sleep journey. Once you place an order, our team works diligently to dispatch it within 2 business days. Shipping times vary based on your location, but you can expect your order to arrive within 3-7 business days.

What is your returns policy?

We want you to be completely satisfied with your COZO purchase. If, for any reason, you're not delighted with your order, please reach out to our customer support at hello@cozosleep.com.au within 45 days of receiving your product. Our friendly team will guide you through the return process and provide assistance with exchanges or refunds

Do you ship internationally?

Absolutely! We offer international shipping to bring the COZO sleep experience to dreamers worldwide. Please note that shipping times and fees may vary depending on your location. Rest assured, we'll do our best to ensure a smooth delivery experience.

Do you gift wrap?

We hope to provide a gift wrapping option in the future. If this is something you would like us to add (we know COZO products are the ideal gift!), make sure you let us know!

COZO Vegan Range

What does vegan silk feel like?

Vegan silk feels incredibly soft and smooth against your skin, just like traditional silk. It's a luxurious fabric that provides the same indulgent experience while being eco-friendly. You'll love the gentle caress of vegan silk as you drift off to sleep, knowing you've made a sustainable choice without compromising on comfort.

Is vegan silk environmentally friendly?

Absolutely! COZO's vegan silk is an environmentally friendly choice. It is derived from eucalyptus trees, which are sustainably grown and harvested. The production process uses fewer resources compared to traditional silk, making it a more eco-conscious option. Rest assured that when you choose our vegan silk products, you're making a
positive impact on the environment.

Do you ship internationally?

Absolutely! We offer international shipping to bring the COZO sleep experience to dreamers worldwide. Please note that shipping times and fees may vary depending on your location. Rest assured, we'll do our best to ensure a smooth delivery experience.

Where is your vegan material sourced?

COZO's vegan silk material is carefully sourced from reputable suppliers who share our commitment to sustainability. Our eucalyptus fibers are responsibly harvested, ensuring minimal environmental impact. We prioritize transparency and ethical practices throughout our supply chain.

Product Care

How to wash your products

Caring for your COZO products is simple. Both our real silk and vegan silk items are machine washable. However, we do recommend using a delicate cycle and a gentle detergent. Opt to air dry your product, rather than use a drying machine.

Can I cancel my subscription anytime?

Yes, of course! We understand that circumstances change, and you may need to modify or cancel your subscription. You have the flexibility to manage your subscription through your COZO account. Simply log in, and you'll be able to adjust or cancel your subscription at any time.

What are the benefits of subscription?

By subscribing to COZO, you unlock a host of benefits.

Firstly, you'll never have to remember to reorder your sleep essentials—they'll arrive on your doorstep automatically. You'll also enjoy exclusive perks such as special discounts and early access to new product launches. We take care of your sleep, so you can focus on enjoying the benefits of a well-rested life.

Can I gift someone a subscription?

Absolutely! A COZO subscription makes for a thoughtful and unique gift. During the checkout process, you can select the option to gift a subscription. Simply provide the recipient's information, and we'll take care of the rest. It's a wonderful way to share the joy of COZO and help your loved ones achieve better sleep.

Subscription

When will my order arrive?

We understand that you're eager to start your dreamy sleep journey. Once you place an order, our team works diligently to dispatch it within 2 business days. Shipping times vary based on your location, but you can expect your order to arrive within 3-7 business days.

What is your returns policy?

We want you to be completely satisfied with your COZO purchase. If, for any reason, you're not delighted with your order, please reach out to our customer support within 45 days of receiving your product. Our friendly team will guide you through the return process and provide assistance with exchanges or refunds. Note: the customer must organise their own return label upon return of products.

What are the benefits of subscription?

By subscribing to COZO, you unlock a host of benefits. Firstly, you'll never have to remember to reorder your sleep essentials—they'll arrive on your doorstep automatically. You'll also enjoy exclusive perks such as special discounts and early access to new product launches. We take care of your sleep, so you can focus on enjoying the benefits of a well-rested life.

Can I gift someone a subscription?

Absolutely! A COZO subscription makes for a thoughtful and unique gift. During the checkout process, you can select the option to gift a subscription. Simply provide the recipient's information, and we'll take care of the rest. It's a wonderful way to share the joy of COZO and help your loved ones achieve better sleep.